Client Coordinator

NQA is looking for a Client Coordinator to join their Carbon and Sustainability team. In this role you will manage certification clients and processes, ensuring accurate records, compliance, and smooth business operations.

NQA provides accredited certification, training and support services to help customers improve processes, performance and products and services. We have issued over 50,000 certificates to clients in over 90 countries resulting in a yearly revenue of around 100 million Euro. NQA was acquired by Kiwa in 2024, a global leader in the Testing, Inspecting and Certification (TIC) sector, based in the Netherlands.
Overview:

• Process new certification applications
• Manage existing certification clients, including:
  • Creating audit schedules that meet accreditation requirements
  • Keeping client files accurate and up to date
  • Tracking suspensions, expiring certifications, annual audits, and non-conformance resolutions
• Maintain accurate data in the certification system by running checks and correcting errors
• Prepare performance reports
• Respond to commercial enquiries
• Support the management of credit control processes
• Check and verify client database accuracy, including product group details
• Review the website for suspended or withdrawn clients and issue non-conformance notices

Responsabilities:

• Experience in a customer service role
• Proficient in Microsoft Office (Word, Outlook, and Excel)
• Strong communication and interpersonal skills at all levels
• Excellent telephone manner
• Collaborative team player with a proactive approach
• Reliable, accurate, and deadline-driven
• Detail-oriented with ability to analyse and interpret data

Qualifications:

• £25,000 – £26,500 per annum 
• 35 hours per week – Monday to Friday with hybrid working (1 day in our Aylesbury office per week)
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, increased entitlement with length of service
• Private Medical Insurance
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 3 weeks full pay for paternity leave
• Long service rewards
• Salary Reviews
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Cycle Loan Scheme
• Electric Power Point Loan
• Free eye tests and contribution towards glasses
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.