Customer Service Representative

Join Our Purpose – Feeding the Future

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.

Trouw Nutrition is looking for a Customer Service Representative to join our team in St. Marys, ON. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and manufacturing, ensuring timely order placement, adhering to scheduling requirements, and constantly delivering a high standard of service.  You will also focus on building and nurturing customer relationships.

About The Role: Exceptional support and customer solutions.

Responsibilities:

• Deal with customers' questions, requests and concerns regarding different animal feeds.
• Ensure high levels of customer satisfaction through excellent service.
• Propose innovative ideas to increase market share
  • Accept and process incoming orders, answer questions, solve problems
  • Answer questions about product assortment and applications, production based on standard product, quoting prices and delivery times (training provided)
  • Answer and manage incoming customer calls with professionalism, empathy, and efficiency.
  • Participate in process improvements

Skills and Expertise

Qualifications:

• Previous retail experience focused on excellent customer service.
• Customer management and strong organizational skills.
• Proven ability to multi-task in a fast-paced environment.
• High level of computer competency, including knowledge of Microsoft Office applications.

Expectation from the Role:

• Work directly with our clients. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account. 
• Demonstrates strong collaboration, organizational, and communication skills (both written and verbal); quick to learn, highly coachable, and operates with integrity and an ownership mindset; team-oriented with a continuous improvement focus, respectful, and able to positively influence others.
• Mandatory work on one half-day Saturday per month.
• Mandatory team rotation on holidays (half day).
• 100% on-site.

Why you Will Love Working with Us 

Global Benefits:  

• Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
• Embrace our culture of diversity and inclusion, where we respect and value everyone  

Local Benefits:  

• Robust pension plan with employer matching that begins on Day 1! 
• Competitive health benefits – Medical/Dental/Vision/HSA, that start on Day 1!
• Short-term/Long-term Disability and Mental Health spending allowance
• Maternal top-up and Tuition Reimbursement
• 15 vacation days to start (tiered) 

Next Steps:

We value a seamless candidate experience and will review your application within five (5) business days. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production. We thank you for choosing a career with us and sharing your ambition to “Feed the Future!

Final candidates who are being considered for the position will be required to undergo a criminal background check.

Please note that candidates applying for Canadian job openings must be authorized to work in Canada without sponsorship.

We are committed to employment equity, and we encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and members of visible minorities.

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.

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